There are two different types of process for switching broadband - 'gaining provider led' and 'cease and re-provide'.

Which process you follow largely depends on what provider you're switching to and from and the type of connection you have or are looking to change to.  In particular, if you are switching to or from a cable provider such as Virgin Media, you will need to follow the 'cease and re-provide' process. 

The length of time it will take will depend on the services you have.

The first thing you should do therefore is contact the provider you wish to switch to, and explain what you want to do. They should be able to give you details on which process you need to follow.

Regardless of the process you follow, you have a 14 calendar day period from the date you enter a new contract with a new provider in which you have a right to cancel your request to switch without being charged.

Below we set out the details for each of the processes.


Any questions contact:
or call 0845 058 0659