ADSL NETWORK SERVICE STATUS:

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All Systems Go (except any listed below)....

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23rd October 2019 at 09:00am (this issue is ongoing for some effected customers).

Affected Services: Some Broadband connections have dropped and are unable to reconnect.


Hi there, we have an important update.

We have had some reports of broadband services using our DNS unable to pass traffic, preventing web browsing and other applications.

This has been flagged up to our network teams as a Major Service Outage investigation.

Update 09:36: 23/10/19

It has been identified that a small number of users have been restricted from our DNS as their connection has been linked to a global attack on Amazon servers.
https://www.theregister.co.uk/2019/10/22/aws_dns_ddos/

This is likely due to malware that has infected our customers PCs, routers or other hardware.

In order to resolve this we would request that the end customer internal network is scanned for security threats.

Once completed, please update us by raising a fault ticket identifying the steps taken to resolve and we can have access reinstated.

Apologies for the inconvenience.

This is a very difficult situation to resolve and identify?

Regards.

Paul.

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15th May 2014 at 10:10am (this issue is now Resolved at 1620).

Affected Services: Some Broadband connections have dropped and are unable to reconnect.


For your information a summary of this issue is below:

Service Element: ADSL Network:

Summary: We are currently investigating an issue within the network that has caused some Broadband connections to drop. This is only affecting some connections and we are working to restore service as soon as possible. It is suspected to be a Power Outage on the BT network
.

Connections appear to be coming back up now though.

For your information a summary of the update is below:
This issue is only affecting some connections and we are working to restore service as soon as possible by re-routing traffic away from the LNS causing the issue.

During this period, affected customers may see their connection come back up and drop again.

We are working to urgently restore service and will continue to update as soon as we have any further information.

Update 13:15: Traffic levels on the LNS (Part Of Radius Log-in System) are returning to where they would be expected to be.

Customers have advised that service appears to be returning to normal however there are still some potential residual issues for a number of broadband clients.

Please REBOOT ADSL Equipment and try reconnecting again...

We apologise for any inconvenience this may cause and will be issuing further updates until resolution.

Regards,

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24/10/12 at 1300 (Now Resolved on 26/10/12 at 1305).

GREENISP.ORG MAIL SERVER ISSUES (SMTP and POP3) Mail delivery Delays


For your information a summary of this issue is below:

Service Element: E-Mail Network:

Only some customers effected who have a you@youraccountname.greenisp.org email address or using the smtp.greenisp.org outgoing SMTP service.

Time the Issues started: The issue slowly came to light over the last few days and an issue has been identified with the mailserver on the 23rd October 2012 at 16:59 and are still ongoing.

Description: Green ISP is currently experiencing issues with our mail relay server due to large volumes of spam. All users of the Green ISP SMTP server will notice increased delay in sending and receiving mail whilst the queues are cleared.

This issue is effecting OUTGOING and INCOMING email.

The issue and volumes of junk mail have caused large delays in mail being delivered in and out od the mailserver, mail will eventually be delivered however may take some time to appear, may be up to 72 hours?

Enginners are looking at ways to iliminate the problem so we can bring services back to normal.

We apologise for any inconvenience this may cause.

We apologise for any inconvenience this may cause and will be issuing further updates until resolution.

Regards,

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UPDATE: 26/10/12 at 1310 (Now Resolved on 26/10/12 at 1305).

GREENISP.ORG MAIL SERVER ISSUES (SMTP and POP3) Mail delivery Delays


The Network Operations Team have resolved this issue and all services should return back to normal within 1 hour.

Again, aplogies for the inconvenience this may have caused with delayed mail delivery.

Regards.

Green ISP Support

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GENERAL INFORMATION (NOT A FAULT EVENT)- CUSTOMER ROUTERS - DNS SERVERS:

In line with our continuous focus on network improvements Green ISP is now offering 3 new DNS servers within the network.

This action has been instigated in order to scale up for anticipated future growth in network activity and to enhance existing performance for all our xDSL end users.

Whilst this improvement will be transparent in its implementation for the majority of users, those whose routers are not configured to automatically negotiate DNS settings will be required to make manual changes to retain the ability to resolve domain names via the Green ISP customer DNS cache.

For those whose DNS servers are not set to auto-configure; please amend your router configuration to dynamically negotiate the DNS settings OR manually change to using the new DNS server IP addresses of:

62.69.62.170
89.145.254.78
94.30.127.100

Thanks for your co-operation.

Green ISP Customer services.

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27/07/2011 ADSL Backbone network issue(Investigation under way 0930).

This issue was fully resolved at 16:00 27/7/11.

We understand that some of our customers have been experiencing DNS and Broadband connection issues?

We are investigating the cause of this and believe that it is a UK Backbone Network issue with several of our suppliers.

We should have an update very soon, please check back here for any updates.

UPDATE 1030: One of our suppliers POP in London experienced a major power outage this morning, and power did not switch to the UPS or generator backup.

This caused connectivity issues for a number of subscribers who would have experienced a total loss of service or difficulties in browsing.
 
We received notification that the power was restored to the facility at 10:34, and our remote engineers have been working since to ensure that all core services are brought back online.On-site engineers are now working to restore key services and it is envisaged that these services will be back online within the hour.

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

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23/03/2011 Duplicate email update (from below issue 12/02/2011) :

We understand that some of our customers have been experiencing higher than normal volumes of duplicate mails. This has been caused due to the methods in which mail is scanned for potential threats.
 
To resolve the situation, we have increased the number of timeouts and have temporarily disabled our anti-spam layer. This will reduce the time taken/delay to process mail and it will help to reduce the number of duplicate mails.

These changes are due to take place this week and we will continue to invest (over time) in more solutions to relieve the issue even further.

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

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12/02/2011 and ongoing:
Over the last few weeks we have been expeiencing issues for some Green ISP Customers recieving "Duplicate" emails into thier .greenisp.org account inbox?

This has resulted in fluctuations, along with duplication of delivery being experienced.

This issue has been brought to the attention of the Directors as well as being investigated as a high priority with the Network Systems support team, however, whilst this is ongoing, can we please ask for your patience at this time.

We will provide further updates when these become available.

We will update this status one we have news regarding the situation here.

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

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12/1/2010:(Now Resolved 1200 16/1/0).
Over the last few weeks we have been expeiencing issues for some Green ISP Customers attempting to send email to HotMail email addresses, these messages are bouncing back in most cases?

We are currently aware we are blocked by Hotmail.

Our Systems Admin team is currently working to have us removed from the blacklist. Please be aware this can take up to 72 hours to be removed. Please accept our apologies for any inconvenience this may cause you, please retest within the next 72 hours.

Our Systems engineers are working with Microsoft - Hotmail to resolve thsi issue.

Our understanding is that the situation is not only effecting Green ISP customers but other ISP customers also.

Note:
If you are indeed blocked if you need to send to Hotmail accounts try using the WebMail system in your Control Panel at http://cp.greenisp.org until the block is lifted (usually within 72 hours)

We will update this status one we have news regarding the situation here.

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

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08/06/09 at 1300 (Now Resolved 1500 8/6/09 ).

GREENISP.ORG MAIL SERVER ISSUES (SMTP Only)


For your information a summary of this issue is below:

Service Element: E-Mail Network:


Time the Issues started: on the 8th June 2009 at 12:33 and are still ongoing.

Description: Green ISP is currently experiencing issues with our mail relay server due to large volumes of spam. All users of the Green ISP SMTP server will notice increased delay in sending and receiving mail whilst the queues are cleared.

This issue is only effecting OUTGOING email.

We apologise for any inconvenience this may cause.

We apologise for any inconvenience this may cause and will be issuing further updates until resolution.

Regards,

Customer Services Department.