sales 0845 058 0659
sales@greenisp.net

support 0870 7201690
eTicket Support System

HELP AND SERVICE

HELP ?

Green ISP Notice Board.
(under construction)

Alternative 0845 Dialer.
As to give our customers ongoing support, we are supplying an 0845 dialer in cases of emergency, where you cannot connect at all to your Unmetered Access number (should be extremely unlikely, unless you go over your "Monthly Hours Limit" :see "Dail-up Access " link on the left.
It is recommended that you download the alternative_greenisp.ins file, download and instal as a backupl.
*please note to check afterwards that it is not set as your default dial-up connection. (In Network Connections/Dial-up/cancel as default)

Linux Support:
We do not officially support Linux, but we have tested Ubuntu, Red Hat v9 and Fedora Core1,2,3 and 4 and they are compatible with our Dial-up connectivity packages, we are currently testing Broadband/SDSL with USB modems, all routers are fine and work correctly.
Linux folk will know what to do.
Click here for more on "Fedora".

IMPORTANT NOTE FOR DIAL-UP MEMBERS:
If you are getting an authentication fault on the 0845 or Unmetered Dial-up service then your CLI
(your telephone number) may be withheld. If so, please "show" your CLI with the call by adding 1470 as a prefix or to the front seperating with a comma (i.e 1470, 08450804999)

Please Note:
Please keep your Personal details, including contact e-mail address and other details up to date in your Control Panel, so we can contact you in the future about service upgrades and additions.

ADSL BROADBAND HELP

HELP INSTALLING ADSL BROADBAND
HARDWARE HERE
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APPLE MAC DIAL-UP SETTINGS?
Apple-Mac Users Dial-Up Setup Procedure.
Below are the settings for Apple Mac Users.

Once you have signed up to Green ISP you will be given settings which on a IBM compatible PC using the MS Windows Operating system can be installed automatically in seconds.

For Apple Mac users this has to be done Manually.

For Mac OS 9: here is the setup.
For Mac OS X: here is the setup.
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MICROSOFT WINDOWS DIAL-UP SETTINGS?
If you need help with setting up MS Windows Internet Connection accounts then visit the link below.

For Windows 95/98: here is the setup.
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OUTLOOK EXPRESS SETUP ?
If you need help with setting up e-mail accounts then visit the link below.

For Outlook Express: here is the setup.
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WINDOWS "ERROR" CODES HERE.
Here is the official list of MS Windows error codes, if you are getting a specific error code this will help you identify what the problem may be if it is at your end (on your connection or computer). Need your Broadband settings optimised?

Glossary - The Explanations
Here is a list of terms used on this site and their meanings.

DOWNLOAD ADSL OPTIMIZER HERE
You can use this optimizer provided by BT to optimize your ADSL settings for better MTU performance (use at own risk).

Also your WorldPay Payment details etc so as to help reduce any complications in the future

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Green ISP is a Non Profit Making Organization. Limited by Guarantee in England & Wales No:04817314